Frequently Asked Questions

Please see the answers to frequently asked questions:

 

What information will I receive at a consultation?

After taking a detailed health history and explaining to you in a functional context the reasons behind your current state of health, a suitable nutrition and lifestyle programme is discussed and agreed. You will be given supporting information for the programme. A more detailed list of dietary guidelines will be prepared following the consultation. This will be posted or emailed (as agreed) within 3 working days. If a supplement programme is proposed, this will follow the consultation in order to review any polypharmacy contraindications.

I am on prescription medication?

Many clients seeking Nutritional Therapy take medication. Some supplements interact with medications which is taken into consideration when advising clients on appropriate supplements to ensure a safe programme is proposed. Please do not stop taking medications without the consent of your GP.

Do you work with GPs or other consultants?

It is important to understand that Nutritional therapists cannot diagnose a medical condition or claim to cure. That is the role of the GP or consultant. Nutritional therapy is able to help identify and nutritionally support imbalances in body systems and nutritional deficiencies which contribute to symptoms. This is aided by functional testing. This can be particulary beneficial alongside mainstream medicine. I advise that you keep your doctor informed of any nutritional programme. I may also refer you to your GP if I suspect any symptoms should be investigated or are regarded as ‘red flags’. Your GP may also be advised of test results.

Will Nutritional therapy work without having Functional Tests?

You may not wish to have any functional tests. Nutritional Therapy can still be very effective. The difference is that without the specific laboratory test analysis and support, it may take a little longer to find a programme that works for you. However some people are happy about progressing down that route. Additionally, there are various non-invasive clinical and written tests which can be used to help ascertain health status. Although these are not as clinically viable as Functional Tests, they can give an indication of functional health.

Will I have to stop eating foods which I like?

If some foods are found to be causing you problems, then you will probably have to give them up for a while. My role is to advise you how to do this and monitor with you the outcomes. For many foods, they can be re-introduced gradually at some stage.

Do you do phone/skype consultations?

I offer skype and phone for consultations.  The first consultation should ideally be face to face as it is important to ensure a thorough record of the patient history and health issues is discussed. 

What if I have questions between consultations?

Reasonable email and telephone support is available between consultations.

What payment methods do you accept?

You can pay by cash or cheque, payment is due at the end of the consultation. Direct bank transfer is also available if pre-agreed and paid prior to the consultation. A reduced fee is available when a first and second consultation are purchased together. See prices for package costs.

What is your cancellation policy?

48 hours notice must be given if you wish to cancel an appointment. Otherwise 50% of the fee is payable.

How confidential is my consultation?

We take confidentiality very seriously. Your consultation and the notes taken are kept in total confidence. They will not be revealed to anyone without your consent. I may require to inform your GP about test results or other relevant information. Please see data protection information further on.

Insurance and code of ethics?

Elaine is a member of the British Association of Applied Nutrition and Nutritional Therapy (BANT) and is registered with the Complementary and Natural Healthcare Council (CNHC). This means she holds professional insurance, has trained to meet government national occupation standards and continues to train through monitored professional development programmes.

What is your data protection?

In providing my services, I collect ‘personal data’ and/or ‘sensitive data’ as defined by the Data Protection Act 1998. This information is always treated with due respect and confidentiality and processed in accordance with the legislation.

I may share data with third parties as part of my contracted services, within my administrative systems and/or if I am required to do so by UK law. This may include ‘sensitive personal data’ with, for example, laboratories and/or GP’s. Please note that data may be shared without your consent, if it is in your best interests to do so. I cannot accept liability for any processing conducted by a third party outside my remit. 

None of the above affect your rights to request access to any of your personal data we may hold. Should you wish to make such a request under the legislation please do in writing (emails are acceptable). Please note that I may charge an administration fee of £10, payable in advance which is non-refundable.

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